Here to Help You & Your Pet

We process all orders within 1–3 business days. Once dispatched, standard UK delivery typically takes 3 to 5 business days. You will receive a tracking link via email as soon as your order is on its way.

Yes! We offer FREE UK Shipping on all orders over £40. For orders under £100, a flat standard delivery rate of £3.99 applies at checkout.

We offer a 14-day hassle-free return policy. If you or your pet are not completely satisfied with your purchase, you can request a return within 14 days of receiving your item. Items must be unused, unwashed, free of pet hair, and in their original packaging.

To initiate a return, simply email our support team at info@pawlinno.co.uk with your order number and reason for return. Our team will guide you through the quick return process.

Aspiration and safety are our top priorities. All PAWLINNO products are carefully sourced, tested, and made from non-toxic, durable materials designed specifically for the comfort and well-being of cats and dogs.

Yes, absolutely! Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number and a link to monitor your parcel in real-time.

We accept all major secure payment options, including Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, and PayPal. All transactions are 100% encrypted and secure.

We sincerely apologize if this happens! Please contact us within 48 hours of delivery at info@pawlinno.co.uk with photos of the damaged or wrong item, and we will arrange a free replacement or full refund right away.

If you need to change or cancel your order, please email us immediately at info@pawlinno.co.uk. Since we process orders quickly to ensure 3 to 5-day delivery, cancellations are only possible before the order has been dispatched.